Ordering
UK ordering
Our products are offered and can be demonstrated through Origin
Live specialist dealers.
Alternatively you can deal direct with us via the
Origin Live online shop,
E-mail us
or phone - address and phone details on home page. If you find the
online shop doesn't work for you click
here
Ordering outside the UK
Products you can order via the online shop from anywhere
in the world
The following items can be ordered from us directly regardless of
where you live.
a) Most "recommended
products" - we will inform you if we can't
supply anything before processing
your order or credit card.
b) All motor upgrades
and power supplies - this is a specialist area with many variables
which is much more viable
to supply directly.
c) All Rega arm
upgrades - The shipping + handling involved adds
too much time and expense
for a relatively low cost item.
If you live in a country without an Origin Live distributor
- All other Origin Live products may be ordered online, providing
you do not live in one of the countries listed below that have a
distributor.
Countries that have a distributor - If you are
in Denmark, Germany, Hong Kong, Italy, Norway, Sweden you need to
contact the country distributor or a shop
in that country.
Price Adjustment
a) For EEC countries VAT rate applies so there is no change to
prices.
b) For other countries divide all prices by 1.175 to deduct the
17.5% VAT rate which you do not have to pay. This is done for you
automatically in the Origin
Live web shop.
Carriage Costs
Please go to the Origin
Live web shop to obtain an accurate quote for the items you
require. This will calculate carriage charges to your particular
country.
When sending arms to us for modification
PLEASE NOTE THAT IF YOU FILL IN ANY CUSTOMS DECLARATION FORM -
WRITE 'TEMPORARY IMPORT' ON IT. The customs form (usually a small
green label) will not provide guidance on this, but just write it
on anyway in a conspicuous manner. Also for 'value of goods' write
a value less than £99 (as second hand Regas are usually less than
£99 in value) to avoid the payment of incorrect customs duty.
Methods of Payment
If you are using the Origin
Live web shop then you still need to use one of these methods
of payment.
[1] If you are a UK resident you may send a crossed cheque payable
to Origin Live Ltd.
[2] We have facility to take credit cards and welcome Visa, Mastercard,
Maestro, Visa Electron, Switch, Solo, JCB, American express.
If you wish to use this method please send us your credit card number,
the exact name on your credit card and expiry date via one of the
following:-
a) Send a letter via air mail.
b) Fax through the details
c) Telephone us - please bear in mind any time zone differance e.g.
if in east coast USA, add 5 hours to your time to estimate the time
in the UK.
Please do not e-mail your credit card details to us as there are
large fines in the order of £40,000 if we accept payments
via e-mail on an unsecured server. When you use an unsecure
line (one without https:// at the start of the log on address) there
is a very real danger of your card being compromised - there are
unscrupulous servers that are capable of identifying and harvesting
any credit card number passing through them - these numbers are
then used fraudulently. Our web site shop IS safe because it is
on a secure server but our normal e-mail address is not.
Please also note that in order to avoid processing invalid orders
and to keep costs down we charge credit cards on receipt of order
and not on dispatch. We have found this system is much more reliable
and efficient. Most orders are normally dispatched within a week
but kit turntable orders can take up to 28 days due to the number
of batch made parts.
[3] Direct transfer to our bank - we will e-mail bank details on
request.
[4] International Money order, or cashiers cheque.
[5] Cash in GBP pounds sterling sent in an insured letter.
[6] Send signed travellers cheques
[7] Eurocheque
If you wish to pay in American dollars or convert from other currencies,
please multiply prices by factors found in up to date foreign currency
conversion site at http://www.xe.net/currency/
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