Welcome to returns, here you will find some helpful advice with returning goods from outside the UK. Please take care when returning goods to us. Duty and VAT charges can be levied incorrectly and unexpectedly. To avoid unforeseen or unexpected charges follow the advice below.

Cancelling an online or telephone order

For Origin Live products, you have 30 calendar days from the day you receive your goods to tell us you’d like to initiate a return. Contact us at originlive@originlive.com or 02380578877. Once you’ve told us, you have 14 more days to return the goods.

Please return items complete and in their original packaging, with all accessories, manuals and free gifts. You’re welcome to inspect and test equipment as you would in a shop. If the goods are returned with their value reduced by handling beyond that, we may deduct a proportionate amount from your refund.

We’ll refund you within 14 days of receiving the goods back, including the cost of standard outbound delivery. Return postage is at your cost unless the item is faulty or not as described.

We do not offer refunds for cartridges which have been opened from their manufacturer’s packaging.

Faulty goods

If an item develops a fault within 30 days you have the right to reject it for a full refund. After 30 days, we’ll repair or replace it. These rights are separate from and additional to the cancellation rights above.