SUPPORT
Returns
Welcome to returns, here you will find some helpful advice with returning goods from outside the UK. Please take care when returning goods to us. Duty and VAT charges can be levied incorrectly and unexpectedly. To avoid unforeseen or unexpected charges follow the advice below.
Please note, unless the product is faulty, the buyer is responsible for the cost of returning the item.
Shipping Advice
If you are sending goods yourself:
- Please contact us directly for instructions on returning goods.
Customs Form Advice
Customs Declaration:
- When completing a Customs declaration form tick the ‘Gift Box‘. Alternatively, select the ‘Item for Repair‘ option, or if this option is not available, seek guidance on how to proceed.
Value of Goods:
- For ‘Value of Goods‘ write a value less than £20 to avoid the payment of incorrectly assessed customs duty. On occasion Customs Officials pay little attention to the above and apply an arbitrary Customs Duty which has led to additional charges.