We understand the frustration that occurs when a system malfunctions. Tonearms need to be set up correctly and are one of the more potentially problematic items of equipment. This is a list of problems and solutions to hopefully get you out of trouble. To save time just skim down the sub-headings till you get to the relevant section for the issue you need an answer for. These notes contain over 30 years of experience and try to cover every eventuality hence they are extensive.
Please note that once this suggestions on this page have been exhausted and your arm needs fixing, then it should be returned to us. Professional repair shops and rewiring firms should not carry out the work unless expressly approved by ourselves on a case by case basis. This policy is not protectionism but to ensure you do not end up with a wrecked arm. Our arms are unique in many respects and outside experts are not familiar with the many pitfalls.